Lorraine L. Martin

Professional experience

Martin Works, Inc.

Performed a wide variety of consulting engagements involving SAS programming; IT Service Vision and IT Charge Manager installation, customization, development, support and reporting; MXG customization and maintenance; developing NeuMICS to IT Service Vision cross reference materials; MVS technical support; QuickBooks installation and customization and other tasks as requested.

Watson & Walker, Inc.

Part of design and development team for BoxScore. Responsibilities included designing and developing enhancements, writing fixes, integration of all deliverables, testing and internal tool maintenance. Provided technical support. Tracked all problems, requests for enhancements and customer calls.

Hudson Williams, Inc.

Designed and developed Enterprise Chargeback Account View. Responsibilities included writing fixes, integration of all deliverables, user and internal documentation, testing and other quality control activities. Designed and maintained multi-platform installation program for package distribution. Provided technical support. Tracked problems, enhancement requests and customer calls.

Compumetrics, Inc.

Provided technical support for iMETRICS and Outbound. Duties included all levels of technical support, reviewed and tested maintenance, integration of new code and fixes, maintained and enhanced documentation, coded fixes. Selected and setup problem tracking package. Created system for multiple remote users to update tracking database without constant network connections.

LEGENT Corporation

Duties included second level support, coded fixes, updated documentation, reviewed and tested maintenance and validated technical responses of junior analysts. Wrote courseware and taught monthly internal classes in Chargeback and Network MICS components. Received many complimentary letters from clients and consistently received high scores on LEGENT customer surveys.

Technical Support Analyst

Provided technical support for the MICS family of products, over 30 components, and BDBF. Received Support Representative of the Month Award 3 times, only person to be chosen by peers. Requested by consulting services and quality assurance groups for special projects.

Harris Corporation

Maintained and enhanced SAS-based homegrown Accounting and Chargeback system. This system used input from VM/ACCOUNT, CICS/CMF, SMF, IMS archiver and IDMS log. Design and develop reports for management and customers. Wrote courseware and taught a SAS Basics and SAS/Graph internal course.

Network Control Technician

Performed front line diagnostics using network monitors and diagnostic tools. Maintained network documentation. Provided management with SAS graphs and reports on network activity and network support.

Lead Help Desk Coordinator

Implemented a Help Desk Coordinator Training program, including verbal, technical and problem solving skills. Provided second level technical support and handled 'irate' customers. Provided management with SAS graphs and reports on help desk activity.

Computer Operator

Duties included monitor console, run production schedule, mount tapes, run printers, clean tape drives and printers, decollate output.

Education

Continuing Education

All ITSV and ITCM courses; Intro to SAS/EIS and the MDDB Server; Object-Oriented Programming Using SAS/AF Software; SAS/AF for Applications Programmers; SAS Language; SAS/Macro; SAS/Graph; MS/EXCEL Beginning, Intermediate, Advanced, Graphics, Macros. Internal LEGENT classes on SAS, MICS, and data sources (SMF, RMF, DB2, and others). Over 10 LEGENT public courses for MICS, NetSpy and LANSpy. Attendance at NESUG, SUGI and ISFMA conferences.

Barry University

Bachelor of Science, Concentration in Business Administration and Data Processing.

Florida Institute of Technology

Senior Status in Pre-Medical Biology,

Junior Status in Computer Science, Business Option.